With the DITA standard you classify information (any subject) by deciding what time of information it is.
- Procedural - as in how to do something, often written in steps, sometimes called a Howto.
- Conceptual as in defining what something is. Example - a content management system - is computer software used to manage the creation, modification, storage and retrieval of shared digital information.
- Reference information the details of a concept. Example - Laser printer (which is a concept) dimensions, power requirements, what materials can be cut and thickness of material that can be cut and so on.
By creating templates you can present information in a consistent way and provide a guide for people to create the information so that it can be presented and retrieved more easily.
A concept can be presented one or more paragraphs.
Procedural information can be presented in a bulleted list.
Reference information can be presented in a table - a technique of then found in product manuals.
Read more about DITA and its uses here:
Darwin Information Typing Architecture